We thoroughly inspect all items before dispatch to ensure they are in excellent condition. However, damage during transit can occasionally occur.
1. At the Point of Delivery:
• Please inspect your items upon delivery. If damage is evident, we ask that you return the item with the delivery driver and, if possible, sign for it as “damaged.”
• This allows us to promptly address the issue.
2. After Delivery:
• We understand that not all damage may be immediately visible. Therefore, you have up to 24 hours from the time of delivery to notify us of any issues.
• If damage is identified after delivery and the item wasn’t returned with the driver, please complete our online returns form so we can assist.
3. Resolution Process:
• Depending on the situation, we may arrange for a furniture repair specialist to fix the item on-site, issue a partial refund, or organize a free collection of the damaged goods.
• Once we receive the returned item, a replacement will be provided (subject to stock availability) at no additional cost to you.

While cases of damage are rare, we value your patience and cooperation as we work toward a resolution.

Important Note: Damage reported more than 24 hours after delivery cannot be investigated or resolved.