While we carry out thorough quality control checks before dispatch, there may be rare instances where a product has a fault. A fault is defined as the product not being suitable for its intended purpose. (For items damaged during delivery, please refer to our “Damaged Items” section.)

If you suspect a fault, please complete our online form [here], ensuring you describe the issue in detail and include multiple images for clarity. This will help us communicate effectively with the manufacturer or supplier to arrange for replacement or missing parts to be sent to you promptly.

In cases where feasible, we will arrange for a furniture repair specialist to address the issue. If a repair is not possible, we will organize the collection of the faulty item and provide a replacement.